Cancellation & Rescheduling Terms
Legal
Last updated: August 20, 2026

We understand that plans change. These terms help us protect reserved appointment time and keep scheduling fair for clients and our cleaning team.

How to cancel or reschedule Contact us as soon as possible at (786) 587-9357 or [email protected]. A request is not changed until we acknowledge it.

Notice period Please provide at least 24 hours' notice for cancellation or rescheduling. We will make reasonable efforts to accommodate changes and may waive a fee when circumstances warrant.

Late cancellation and no-access fees Cancellations, rescheduling requests, or lockouts made with less than 24 hours' notice may be subject to a fee of up to 50% of the confirmed service price. If the team arrives and cannot safely access the property or begin the confirmed service, a lockout or no-access fee of up to 50% may apply. Any applicable fee will be disclosed or confirmed before collection when practical.

Same-day and urgent bookings Same-day or urgent appointments may have different cancellation conditions because the appointment time is reserved on short notice. Those conditions will be communicated when the appointment is confirmed.

Our cancellations If we must cancel or reschedule, we will provide notice as soon as reasonably possible and work with you to find another time. We do not charge a cancellation fee when the cancellation is initiated by us, except where a separate written agreement applies.

Refunds and disputes If you believe a charge or fee was applied incorrectly, contact us promptly with the appointment date and details. We will review the booking record and respond in good faith. Any refund is based on the confirmed scope, payment record, and applicable service terms.

Related terms See our Booking & Cleaning Service Terms for estimates, access, the 24-hour re-clean guarantee, and damage reporting.