Booking & Cleaning Service Terms
Legal
Last updated: August 20, 2026

These terms explain how cleaning service requests and bookings work with One Way Cleaning Services Inc. in Miami-Dade County and South Broward County, Florida.

Requests, estimates, and confirmation Online pricing is an estimate based on the information provided, including service type, home or property size, selected add-ons, condition, and access details. An online request is not a confirmed appointment, contract, or final price until One Way confirms it. We may contact you to clarify the scope or adjust the estimate before confirmation.

Service scope The confirmed service details, selected add-ons, and any written instructions determine the scope of work. Heavy buildup, excessive clutter, hazardous conditions, biohazards, pests, mold, exterior high-access work, or work requiring specialized licensing may be excluded or require a separate quote.

Client responsibilities Please provide accurate property details, safe access, working utilities, parking information, access codes or keys, and notice of pets, fragile items, hazards, allergies, or special instructions. Secure valuables and personal documents before service. Clients are responsible for identifying items that require special handling.

Arrival and access Arrival times are provided as windows and may be affected by traffic, prior appointments, weather, or property access. If the team cannot access the property at the confirmed time, the visit may be delayed, rescheduled, or subject to a lockout fee.

Payment Unless otherwise agreed in writing, payment is due after service is completed. The final amount may differ from the estimate if the scope, condition, add-ons, time, or access requirements change and the change is communicated when practical.

24-hour re-clean guarantee If you believe an included area was missed, contact us within 24 hours of service completion with the specific area and concern. We will review the issue and, when it is within the confirmed scope and reasonably accessible, return to re-clean that area at no additional cleaning charge. The guarantee does not cover dissatisfaction with excluded work, new messes, client-supplied products, pre-existing damage, normal wear, or conditions that prevent safe access. It is a re-clean commitment, not an automatic refund.

Damage and incident reporting Report suspected damage or loss promptly, preferably within 24 hours, with photos and details. Do not discard damaged items before we have an opportunity to review them unless safety requires it. We will investigate in good faith and coordinate with our insurer where appropriate. We are not responsible for pre-existing damage, normal wear, unstable or improperly installed items, concealed defects, or items not disclosed as fragile.

Products and safety We use professional cleaning products and can discuss eco-friendly options. Clients must disclose sensitivities, allergies, and surfaces requiring special products. We may decline unsafe work or stop service if conditions present a health, safety, or legal concern. One Way Cleaning Services Inc. • [email protected] • (786) 587-9357

Changes to service Requests to add work, change the property, or extend the appointment may require additional time or pricing. Any material change should be agreed before it is performed.

Related terms See our Cancellation & Rescheduling Terms, Privacy Policy, and SMS Terms.